1. Who We Are
HandleThat is a sole trader providing man and van, removals and handyman services in South London and Greater London. We are the data controller for the personal data collected through this website.
Contact: hello@handlethat.co.uk
2. What Data We Collect
When you submit a quote request or booking form on our website, we collect:
- Your name
- Email address
- Phone number (if provided)
- Postcode and address details relevant to your job
- Details of the service requested
- Any additional information you choose to include
We do not collect payment card details through our website. Payment is handled directly in person or via bank transfer.
3. How We Use Your Data
We use your personal data solely to:
- Respond to your quote or booking request
- Confirm, manage and fulfil your booking
- Communicate with you about your job
- Send you a confirmation and any relevant job information
We do not use your data for marketing, and we do not sell or share your personal information with any third parties, except where strictly necessary to deliver your service (e.g. email delivery).
4. Legal Basis for Processing
We process your personal data on the basis of contractual necessity — that is, to take steps at your request before entering into a contract, and to fulfil that contract. Where you provide optional information, we rely on your consent.
5. How Long We Keep Your Data
We retain your personal data for as long as necessary to fulfil your booking and to comply with our legal obligations (such as financial record-keeping). In practice, this means we keep booking records for up to 6 years in line with HMRC requirements. After this period, your data is securely deleted.
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate data
- Request deletion of your data (subject to our legal obligations)
- Object to processing in certain circumstances
- Data portability — receive your data in a structured format
To exercise any of these rights, contact us at hello@handlethat.co.uk. We will respond within 30 days.
7. Cookies
Our website currently uses only essential functionality and does not use tracking cookies or analytics tools. If we introduce any analytics or tracking in the future, this policy will be updated accordingly and you will be asked for consent.
8. Third-Party Services
Our booking forms are processed using a third-party form service (Formspree). By submitting a form, your data is transmitted securely to that service for delivery to our inbox. Formspree processes data in accordance with GDPR. No other third-party services have access to your data.
9. Data Security
We take reasonable technical and organisational measures to protect your personal data. All data is transmitted over encrypted (HTTPS) connections. Access to your data is limited to HandleThat only.
10. Complaints
If you have a concern about how we handle your data, please contact us first at hello@handlethat.co.uk. If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website. The date at the top of this page reflects when the policy was last revised.